FAQ

CUSTOMER FAQs 

If you have a question and/or concerns regarding your order please email us [email protected] and make sure to include your Order#, Name and also a photo of the product (if damaged/incorrect).

Our team will respond to you within 1-2 business days.

Who is Behind AzadiNow? Are you Real? 

We are a 100% real, and a 100% against the Islamic Republic of Iran. We are a team of volunteers, fundraisers of both Iranian & Non-Iranian descent working together to A) spread awareness, B) build both online & offline platforms to help Iranians in Iran, C) finding legal ways to help iranians, such as providing VPN services, bypass internet censorship, exposing what is happening to Iranian Protestors in Iran to Iranians and more, D) working with organizations to help provide humanitarian support and to work with politicians and influencers to help put more pressure onto the Islamic Republic of Iran such as further increases in sanctions, blocking certain personal(s) from the Islamic Republic of Iran from visiting any western nation and/or doing any form of business with the Islamic Republic of Iran.

How Does This Work?

We are currently working directly with wholesale manufacturers to get our products, which are then imported into North America, which are then self-fullfilled and shipped out worldwide or through our Print-on-demand partnership that will customize and create your order in the moment and then deliver it directly to your door.

Can I Make Changes To My Order?

Yes you can. Simply contact us here, or message us through our email:
[email protected] and please make sure to include the Order# and your name.

Can I Return My Order For a Different Size/Product/Flag?

Majority of our products are custom made through print on demand, and since the proceeds are going towards building the biggest awareness campaign we need access to the funds immediately.

As a result we cannot offer returns and/or refunds unless the product is actually misprinted and/or damaged.

If your item arrives misprinted/damaged/defective please submit a claim within 30 calendar days after the product has been received. Please contact us with relevant photos for proof of error. We reserve rights to refuse returns at our sole discretion.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

However, if you need to simply contact us here, or message us through our email: [email protected]and please make sure to include the Order# and your name.

My address is incorrrect! What can i do? 

Make sure to contact us as soon as possible to reduce any delivery and/or shipping issues.
Simply contact us here, or message us through our email: [email protected] and please make sure to include the Order# and your name.

Exchanges, Returns + Refunds

We prefer not to do exchanges since the funds will be used to help provide support for protesters and to build awareness. So please make sure to check your order before finalizing it.

However, if there is a quality issue and/or the wrong product we will 100% exchange/refund the order.

So please simply contact us here, or message us through our email: AzadiNowOfficial@gmail.com and please make sure to include the Order# and your name when filing the exchange/refund/return.

Issues With Your Order – Missing / Damaged / Wrong Items 

We apologize for the inconvenience, however random mistakes sometimes happen. Simply contact us contact us here, or message us through our email: [email protected] and please make sure to include the Order#, a photo and your name when filing the exchange/refund/return.

Got a Delivery Notification but No Delivery of Items

At times the delivery systems get excited and notify you before the delivery occurs. If you received a notice ahead of your delivery please wait 24-48 hrs before contacting us. Let us know if it hasn’t yet arrived.

Product Sizing

Please expect up to 2 inches variability in product sizing.

Due to the nature of some of our unique designs, when printed as a sticker some designs might be variable in size.

Why Did I Get A Customs Bill?

Please note products some of our products are fulfilled locally (North America, Europe and more locations) and so you may not get a custom bill.

American & Canadian orders do not have to pay any import fees ever.

However those from other countries may have to pay import/custom fees depending on the total amount.

We are fundraising to spread awareness for Iranians in Iran fighting against the cruel Islamic Republic of Iran, and so customers are responsible to pay for their own customs/import fees and/or duties/taxes.